Daftar Hasil Survey Kepuasan Pencari Keadilan
NO | Kuisioner Pencari Keadilan | Pidana | Niaga | TPKOR | PHI | Hukum | Perdata | ||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
K | C | B | SB | K | C | B | SB | K | C | B | SB | K | C | B | SB | K | C | B | SB | K | C | B | SB | ||
1 | Informasi Persyaratan Administrasi | 1 | 20 | 1 | 11 | 2 | 5 | 7 | 1 | 5 | 8 | 7 | 12 | 2 | |||||||||||
2 | Informasi Alur / SOP Pelayanan Kegiatan | 2 | 18 | 2 | 1 | 10 | 2 | 2 | 4 | 6 | 1 | 5 | 1 | 8 | 6 | 1 | 10 | 3 | |||||||
3 | Waktu Pelayanan | 11 | 28 | 10 | 1 | 16 | 8 | 2 | 13 | 9 | 1 | 2 | 5 | 4 | 2 | 17 | 11 | 2 | 18 | 8 | |||||
4 | Biaya / Tarif | 3 | 15 | 4 | 1 | 10 | 2 | 2 | 6 | 4 | 1 | 2 | 3 | 10 | 5 | 2 | 9 | 3 | |||||||
5 | Spesifikasi / Jenis Pelayanan | 6 | 10 | 6 | 2 | 8 | 2 | 1 | 6 | 5 | 1 | 4 | 1 | 1 | 5 | 9 | 2 | 9 | 2 | ||||||
6 | Kompetensi Pelaksanaan | 5 | 10 | 7 | 9 | 3 | 2 | 3 | 7 | 5 | 1 | 5 | 10 | 8 | 6 | ||||||||||
7 | Perilaku Pelaksanaan | 8 | 19 | 17 | 1 | 1 | 14 | 8 | 1 | 1 | 8 | 14 | 7 | 5 | 9 | 21 | 12 | 14 | |||||||
8 | Maklumat Pelayanan | 4 | 12 | 6 | 1 | 8 | 3 | 1 | 6 | 5 | 1 | 4 | 1 | 9 | 6 | 1 | 10 | 3 | |||||||
9 | Penangan Pengaduan, Saran dan Masukan | 6 | 15 | 1 | 2 | 9 | 2 | 2 | 5 | 5 | 1 | 5 | 1 | 9 | 5 | 1 | 10 | 3 | |||||||